Teresa Maria Rocha Fernandes da Silva


AuthID: R-001-KKC

Confirmed Publications: 40



11
TITLE: 'Service with a piercing': Does it (really) influence guests' perceptions of attraction, confidence and competence of hospitality receptionists?  Full Text
AUTHORS: Luisa Helena Pinto ; Bruno Pinheiro Vieira; Fernandes, T. ;
PUBLISHED: 2020, SOURCE: INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, VOLUME: 86
INDEXED IN: Scopus WOS CrossRef: 9
IN MY: ORCID
12
TITLE: Millennials Engagement and Loyalty to their Loved Brands on Social Media
AUTHORS: Fernandes, T. ; Inverneiro, I;
PUBLISHED: 2020, SOURCE: Developments in Marketing Science: Proceedings of the Academy of Marketing Science
INDEXED IN: Scopus CrossRef
IN MY: ORCID
13
TITLE: Privacy or Personalization? Drivers, Deterrents and Moderators of Consumers’ Willingness to Disclose Personal Data
AUTHORS: Fernandes, T. ; Pereira, N;
PUBLISHED: 2020, SOURCE: Developments in Marketing Science: Proceedings of the Academy of Marketing Science
INDEXED IN: Scopus CrossRef
IN MY: ORCID
14
TITLE: Social media brand engagement in the context of collaborative consumption: the case of AIRBNB
AUTHORS: Bruno Schivinski; Daniela Langaro; Fernandes, T. ; Francisco Guzman;
PUBLISHED: 2020, SOURCE: JOURNAL OF BRAND MANAGEMENT, VOLUME: 27, ISSUE: 6
INDEXED IN: Scopus WOS CrossRef: 34
IN MY: ORCID
15
TITLE: Understanding drivers and outcomes of lurking vs. posting engagement behaviours in social media-based brand communities  Full Text
AUTHORS: Fernandes, T. ; Castro, A;
PUBLISHED: 2020, SOURCE: JOURNAL OF MARKETING MANAGEMENT, VOLUME: 36, ISSUE: 7-8
INDEXED IN: Scopus WOS CrossRef: 38
IN MY: ORCID
16
TITLE: Consumer brand engagement, satisfaction and brand loyalty: a comparative study between functional and emotional brand relationships
AUTHORS: Fernandes, T. ; Mariana Moreira;
PUBLISHED: 2019, SOURCE: JOURNAL OF PRODUCT AND BRAND MANAGEMENT, VOLUME: 28, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 104
IN MY: ORCID
17
TITLE: Customer Engagement in Social Network Brand Communities: Drivers and Impact on Brand Loyalty
AUTHORS: Ana Castro; Fernandes, T. ;
PUBLISHED: 2019, SOURCE: Developments in Marketing Science: Proceedings of the Academy of Marketing Science
INDEXED IN: Scopus CrossRef
IN MY: ORCID
18
TITLE: Drivers and deterrents of music streaming services purchase intention
AUTHORS: Fernandes, T. ; Guerra, J;
PUBLISHED: 2019, SOURCE: International Journal of Electronic Business, VOLUME: 15, ISSUE: 1
INDEXED IN: Scopus CrossRef: 8
IN MY: ORCID
19
TITLE: Relationship quality determinants and outcomes in retail banking services: The role of customer experience
AUTHORS: Fernandes, T. ; Teresa Pinto;
PUBLISHED: 2019, SOURCE: JOURNAL OF RETAILING AND CONSUMER SERVICES, VOLUME: 50
INDEXED IN: Scopus WOS CrossRef: 70
IN MY: ORCID
20
TITLE: Sharing Dissatisfaction Online: Analyzing the Nature and Predictors of Hotel Guests Negative Reviews  Full Text
AUTHORS: Fernandes, T. ; Filipa Fernandes;
PUBLISHED: 2018, SOURCE: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, VOLUME: 27, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 45
IN MY: ORCID
Page 2 of 4. Total results: 40.

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