Teresa Maria Rocha Fernandes da Silva


AuthID: R-001-KKC

Confirmed Publications: 40



21
TITLE: Social media and sports: driving fan engagement with football clubs on Facebook  Full Text
AUTHORS: Leonor Vale; Fernandes, T. ;
PUBLISHED: 2018, SOURCE: JOURNAL OF STRATEGIC MARKETING, VOLUME: 26, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef: 146
IN MY: ORCID
22
TITLE: The role of employee emotional competence in service recovery encounters
AUTHORS: Fernandes, T. ; Marta Morgado; Maria Antonia Rodrigues;
PUBLISHED: 2018, SOURCE: JOURNAL OF SERVICES MARKETING, VOLUME: 32, ISSUE: 7
INDEXED IN: Scopus WOS CrossRef: 29
IN MY: ORCID
23
TITLE: UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORS  Full Text
AUTHORS: Amelia Carvalho; Fernandes, T. ;
PUBLISHED: 2018, SOURCE: JOURNAL OF MARKETING THEORY AND PRACTICE, VOLUME: 26, ISSUE: 1-2
INDEXED IN: Scopus WOS CrossRef: 90
IN MY: ORCID
24
TITLE: Drivers of Consumer Engagement with Sports Clubs on Facebook: An Extended Abstract
AUTHORS: Vale, L; Fernandes, T. ;
PUBLISHED: 2017, SOURCE: Developments in Marketing Science: Proceedings of the Academy of Marketing Science
INDEXED IN: Scopus CrossRef: 2
IN MY: ORCID
25
TITLE: Social Media and Tourism: The Case of E-Complaints on TripAdvisor (An Extended Abstract)
AUTHORS: Fernandes, T. ; Filipa Fernandes;
PUBLISHED: 2017, SOURCE: Developments in Marketing Science: Proceedings of the Academy of Marketing Science
INDEXED IN: Scopus CrossRef: 10
IN MY: ORCID
26
TITLE: The effect of self-checkout quality on customer satisfaction and repatronage in a retail context  Full Text
AUTHORS: Fernandes, T. ; Rubio, TRPM;
PUBLISHED: 2017, SOURCE: SERVICE BUSINESS, VOLUME: 11, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef: 56
IN MY: ORCID
27
TITLE: Customer Engagement and Loyalty: A Comparative Study Between Service Contexts  Full Text
AUTHORS: Fernandes, T. ; Esteves, F;
PUBLISHED: 2016, SOURCE: Services Marketing Quarterly, VOLUME: 37, ISSUE: 2
INDEXED IN: Scopus CrossRef: 28
IN MY: ORCID
28
TITLE: Determinants of brand relevance in a B2B service purchasing context
AUTHORS: Mariana Gomes; Fernandes, T. ; Amélia Brandão ;
PUBLISHED: 2016, SOURCE: JOURNAL OF BUSINESS & INDUSTRIAL MARKETING, VOLUME: 31, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 29
IN MY: ORCID
29
TITLE: Dimensions and outcomes of experience quality in tourism: The case of Port wine cellars  Full Text
AUTHORS: Fernandes, T. ; Cruz, M;
PUBLISHED: 2016, SOURCE: JOURNAL OF RETAILING AND CONSUMER SERVICES, VOLUME: 31
INDEXED IN: Scopus WOS CrossRef: 108
IN MY: ORCID
30
TITLE: How to engage customers in co-creation: customers' motivations for collaborative innovation  Full Text
AUTHORS: Fernandes, T. ; Remelhe, P;
PUBLISHED: 2016, SOURCE: JOURNAL OF STRATEGIC MARKETING, VOLUME: 24, ISSUE: 3-4
INDEXED IN: Scopus WOS CrossRef: 110
IN MY: ORCID
Page 3 of 4. Total results: 40.

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