11
TITLE: Channel Habits and the Development of Successful Customer-Firm Relationships in Services
AUTHORS: Cambra Fierro, J; Melero Polo, I; Patricio, L ; Sese, FJ;
PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 23, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 5
IN MY: ORCID
12
TITLE: Elevating the human experience (HX) through service research collaborations: introducing ServCollab
AUTHORS: Fisk, RP; Alkire, LA; Anderson, L; Bowen, DE; Gruber, T; Ostrom, AL; Patricio, L ;
PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 31, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 13
IN MY: ORCID
13
TITLE: Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems
AUTHORS: Patricio, L ; Sangiorgi, D; Mahr, D; Caic, M; Kalantari, S; Sundar, S;
PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 31, ISSUE: 5
INDEXED IN: Scopus WOS CrossRef: 1
IN MY: ORCID
14
TITLE: Service design as an innovation approach in technology startups: a longitudinal multiple case study  Full Text
AUTHORS: Ana Kustrak Korper; Lia Patricio ; Stefan Holmlid; Lars Witell;
PUBLISHED: 2020, SOURCE: CREATIVITY AND INNOVATION MANAGEMENT, VOLUME: 29, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID
15
TITLE: Service Design for Business Process Reengineering
AUTHORS: Banica, B; Patricio, L ;
PUBLISHED: 2020, SOURCE: 10th International Conference on Exploring Service Science (IESS) in EXPLORING SERVICE SCIENCE (IESS 2020), VOLUME: 377
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID
16
TITLE: Understanding the customer experience with smart services
AUTHORS: Goncalves, L; Patricio, L ; Teixeira, JG ; Wunderlich, NV;
PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 31, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 1
IN MY: ORCID
18
TITLE: Advancing service design research with design science research
AUTHORS: Jorge Grenha Teixeira ; Lia Patricio ; Tuure Tuunanen;
PUBLISHED: 2019, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 30, ISSUE: 5
INDEXED IN: Scopus WOS CrossRef: 3
IN MY: ORCID
20
TITLE: Handbook of Service Science, Volume II
AUTHORS: Paul P Maglio; Cheryl A Kieliszewski; James C Spohrer; Kelly Lyons; Lia Patrício ; Yuriko Sawatani;
PUBLISHED: 2019, SOURCE: Service Science: Research and Innovations in the Service Economy
INDEXED IN: CrossRef: 4
IN MY: ORCID
Page 2 of 7. Total results: 62.