31
TITLE: Barriers to internal benchmarking initiatives: An empirical investigation
AUTHORS: Amaral, P; Sousa, R ;
PUBLISHED: 2009, SOURCE: Benchmarking, VOLUME: 16, ISSUE: 4
INDEXED IN: Scopus CrossRef
32
TITLE: Quality management practices as a forerunner of absorptive capacity. An empirical study
AUTHORS: Perez Arostegui, MN; Sousa, R ; Llorens Montes, J;
PUBLISHED: 2009, SOURCE: Investment Management and Financial Innovations, VOLUME: 6, ISSUE: 3 SPEC. ISSUE
INDEXED IN: Scopus
33
TITLE: The effects of service failures and recovery on customer loyalty in e-services An empirical investigation
AUTHORS: Rui Sousa ; Christopher A Voss;
PUBLISHED: 2009, SOURCE: INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, VOLUME: 29, ISSUE: 7-8
INDEXED IN: Scopus WOS
34
TITLE: The effects of service failures and recovery on customer loyalty in e‐services. An empirical investigation
AUTHORS: Rui Sousa ; Christopher A Voss;
PUBLISHED: 2009, SOURCE: Int Jrnl of Op & Prod Mnagemnt - International Journal of Operations & Production Management, VOLUME: 29, ISSUE: 8
INDEXED IN: CrossRef
35
TITLE: Contingency research in operations management practices  Full Text
AUTHORS: SOUSA, R ; VOSS, C;
PUBLISHED: 2008, SOURCE: Journal of Operations Management, VOLUME: 26, ISSUE: 6
INDEXED IN: CrossRef
36
TITLE: Contingency research in operations management practices  Full Text
AUTHORS: Rui Sousa ; Christopher A Voss;
PUBLISHED: 2008, SOURCE: JOURNAL OF OPERATIONS MANAGEMENT, VOLUME: 26, ISSUE: 6
INDEXED IN: Scopus WOS
37
TITLE: Customer heterogeneity in operational e-service design attributes - An empirical investigation of service quality
AUTHORS: Rui Sousa ; Andy C L Yeung; Cheng, TCE;
PUBLISHED: 2008, SOURCE: INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, VOLUME: 28, ISSUE: 7-8
INDEXED IN: Scopus WOS
38
TITLE: Customer heterogeneity in operational e‐service design attributes. An empirical investigation of service quality
AUTHORS: Rui Sousa ; Andy C.L Yeung; T.C.E Cheng;
PUBLISHED: 2008, SOURCE: Int Jrnl of Op & Prod Mnagemnt - International Journal of Operations & Production Management, VOLUME: 28, ISSUE: 7
INDEXED IN: CrossRef
39
TITLE: icBench - A benchmarking tool for Portuguese construction industry companies
AUTHORS: da Costa, JM; Horta, I ; Guimaraes, N; Novoa, H ; Cunha, JF ; Sousa, R ;
PUBLISHED: 2007, SOURCE: International Journal for Housing Science and Its Applications, VOLUME: 31, ISSUE: 1
INDEXED IN: Scopus Handle
40
TITLE: Operational implications of manufacturing outsourcing for subcontractor plants. An empirical investigation
AUTHORS: Rui Sousa ; Christopher A Voss;
PUBLISHED: 2007, SOURCE: Int Jrnl of Op & Prod Mnagemnt - International Journal of Operations & Production Management, VOLUME: 27, ISSUE: 9
INDEXED IN: CrossRef
Page 4 of 5. Total results: 48.