Rui Manuel Soucasaux Meneses e Sousa


AuthID: R-000-FYX

Confirmed Publications: 16



11
TITLE: Service quality in multichannel services employing virtual channels
AUTHORS: Rui Sousa ; Christopher A Voss;
PUBLISHED: 2006, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 8, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID | ResearcherID
12
TITLE: Extending contingency research to operations management practice
AUTHORS: Sousa, R ;
PUBLISHED: 2003, SOURCE: 34th Annual Meeting of the Decision Sciences Institute in Proceedings - Annual Meeting of the Decision Sciences Institute
INDEXED IN: Scopus
13
TITLE: Linking quality management to manufacturing strategy: an empirical investigation of customer focus practices  Full Text
AUTHORS: Sousa, R ;
PUBLISHED: 2003, SOURCE: JOURNAL OF OPERATIONS MANAGEMENT, VOLUME: 21, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID | ResearcherID
14
TITLE: Quality Management Infrastructure Practices - Context Dependency and Interplay with Core Practices: An Empirical Investigation
AUTHORS: Sousa, R ;
PUBLISHED: 2002, SOURCE: Decision Sciences Institute 2002 Proceedings in Proceedings - Annual Meeting of the Decision Sciences Institute
INDEXED IN: Scopus
15
TITLE: Quality management re-visited: a reflective review and agenda for future research  Full Text
AUTHORS: Sousa, R ; Voss, CA;
PUBLISHED: 2002, SOURCE: JOURNAL OF OPERATIONS MANAGEMENT, VOLUME: 20, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID | ResearcherID
16
TITLE: Quality management: Universal or context dependent?  Full Text
AUTHORS: Sousa, R ; Voss, CA;
PUBLISHED: 2001, SOURCE: PRODUCTION AND OPERATIONS MANAGEMENT, VOLUME: 10, ISSUE: 4
INDEXED IN: Scopus WOS
IN MY: ORCID | ResearcherID
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