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TITLE: Impact of Service Recovery on Online Negative Reviews: The Case of Hospitality Industry
AUTHORS: Sadaghashvili, A; Correia, RF ;
PUBLISHED: 2018, SOURCE: 32nd International Business Information Management Association Conference, IBIMA 2018 in VISION 2020: SUSTAINABLE ECONOMIC DEVELOPMENT AND APPLICATION OF INNOVATION MANAGEMENT

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TITLE: Service Recovery Influence on Consumer's Complaint Intention to Obtain Benefits. The Case of the Cruise Ship Industry
AUTHORS: Gonzales Santiago, MS; Correia, RF ;
PUBLISHED: 2018, SOURCE: 32nd International Business Information Management Association Conference, IBIMA 2018 in VISION 2020: SUSTAINABLE ECONOMIC DEVELOPMENT AND APPLICATION OF INNOVATION MANAGEMENT

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TITLE: The Impact of the National Culture on Expectations of Services: The Case of Sightseeing in Porto
AUTHORS: Oliveira, FCS; Mautinho, RFDCDSB ; Correia, RF ;
PUBLISHED: 2018, SOURCE: 31st International-Business-Information-Management-Association Conference in INNOVATION MANAGEMENT AND EDUCATION EXCELLENCE THROUGH VISION 2020, VOLS IV -VI

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TITLE: Operationalizing Interaction between Firms and Regions
AUTHORS: Ricardo Correia ; Carlos Brito;
PUBLISHED: 2016, SOURCE: Theoretical Economics Letters, VOLUME: 06, ISSUE: 04

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TITLE: Wine tourism and regional development
AUTHORS: Ricardo Correia ; Carlos Brito ;
PUBLISHED: 2015, SOURCE: Wine and Tourism: A Strategic Segment for Sustainable Economic Development

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