91
TITLE: Industrial Engineering and Operations Management II. XXIV IJCIEOM, Lisbon, Portugal, July 18–20
AUTHORS: João Reis ; Sandra Pinelas; Nuno Melão;
PUBLISHED: 2019, SOURCE: Springer Proceedings in Mathematics & Statistics
INDEXED IN: CrossRef: 1
92
TITLE: Multichannel service failure and recovery in a O2O era: A qualitative multi method research in the banking services industry  Full Text
AUTHORS: Joao Reis ; Marlene Amorim ; Nuno Melao;
PUBLISHED: 2019, SOURCE: INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, VOLUME: 215
INDEXED IN: Scopus WOS CrossRef: 23
93
TITLE: Preface
AUTHORS: Reis, J ; Pinelas, S; Melão, N;
PUBLISHED: 2019, SOURCE: 24th International Joint Conference on Industrial Engineering and Operations Management, IJCIEOM 2018 in Springer Proceedings in Mathematics and Statistics, VOLUME: 280
INDEXED IN: Scopus
94
TITLE: Preface
AUTHORS: Reis, J ; Pinelas, S; Melão, N;
PUBLISHED: 2019, SOURCE: 24th International Joint Conference on Industrial Engineering and Operations Management, IJCIEOM 2018 in Springer Proceedings in Mathematics and Statistics, VOLUME: 281
INDEXED IN: Scopus
95
TITLE: Service failure and recovery in technology-based business networks
AUTHORS: Reis, J ; Marlene Amorim ; Melao, N;
PUBLISHED: 2019, SOURCE: INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES, VOLUME: 11, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef: 7
96
TITLE: Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight
AUTHORS: Reis, J ; Marlene Amorim ; Melão, N ;
PUBLISHED: 2018, SOURCE: 9th International Conference on Exploring Service Science, IESS 2018 in Lecture Notes in Business Information Processing, VOLUME: 331
INDEXED IN: Scopus CrossRef: 1 Handle
97
TITLE: Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight
AUTHORS: Reis, J ; Amorim, M; Melao, N;
PUBLISHED: 2018, SOURCE: EXPLORING SERVICE SCIENCE, VOLUME: 331
INDEXED IN: WOS
98
TITLE: New ways to deal with omni-channel services: Opening the door to synergies, or problems in the horizon?
AUTHORS: Reis, J ; Marlene Amorim ; Melão, N;
PUBLISHED: 2017, SOURCE: 8th International Conference on Exploring Service Science, IESS 2017 in Lecture Notes in Business Information Processing, VOLUME: 279
INDEXED IN: Scopus CrossRef: 5 Handle
99
TITLE: New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?
AUTHORS: Reis, J ; Amorim, M; Melao, N ;
PUBLISHED: 2017, SOURCE: 8th International Conference on Exploring Services Science (IESS) in EXPLORING SERVICES SCIENCE, IESS 2017, VOLUME: 279
INDEXED IN: WOS
100
TITLE: Omni-channel Service Operations: Building Technology-based Business Networks
AUTHORS: Joao Reis ; Marlene Amorim ; Nuno Melao ;
PUBLISHED: 2017, SOURCE: IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI) in 2017 IEEE INTERNATIONAL CONFERENCE ON SERVICE OPERATIONS AND LOGISTICS, AND INFORMATICS (SOLI)
INDEXED IN: WOS
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