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João Carlos Gonçalves dos Reis
AuthID:
R-001-PE3
Publications
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Document Source:
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Document Type:
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Article (41)
Proceedings Paper (34)
Review (11)
Editorial Material (6)
Book (6)
Article in Press (4)
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Confirmed Publications: 102
91
TITLE:
Industrial Engineering and Operations Management II. XXIV IJCIEOM, Lisbon, Portugal, July 18–20
AUTHORS:
João Reis
; Sandra Pinelas;
Nuno Melão
;
PUBLISHED:
2019
,
SOURCE:
Springer Proceedings in Mathematics & Statistics
INDEXED IN:
CrossRef
:
1
IN MY:
ORCID
|
CIÊNCIAVITAE
92
TITLE:
Multichannel service failure and recovery in a O2O era: A qualitative multi method research in the banking services industry
Full Text
AUTHORS:
Joao Reis
;
Marlene Amorim
;
Nuno Melao
;
PUBLISHED:
2019
,
SOURCE:
INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS,
VOLUME:
215
INDEXED IN:
Scopus
WOS
CrossRef
:
23
IN MY:
ORCID
|
CIÊNCIAVITAE
93
TITLE:
Preface
AUTHORS:
Reis, J
; Pinelas, S;
Melão, N
;
PUBLISHED:
2019
,
SOURCE:
24th International Joint Conference on Industrial Engineering and Operations Management, IJCIEOM 2018
in
Springer Proceedings in Mathematics and Statistics,
VOLUME:
280
INDEXED IN:
Scopus
IN MY:
ORCID
|
CIÊNCIAVITAE
94
TITLE:
Preface
AUTHORS:
Reis, J
; Pinelas, S;
Melão, N
;
PUBLISHED:
2019
,
SOURCE:
24th International Joint Conference on Industrial Engineering and Operations Management, IJCIEOM 2018
in
Springer Proceedings in Mathematics and Statistics,
VOLUME:
281
INDEXED IN:
Scopus
IN MY:
ORCID
|
CIÊNCIAVITAE
95
TITLE:
Service failure and recovery in technology-based business networks
AUTHORS:
Reis, J
;
Marlene Amorim
;
Melao, N
;
PUBLISHED:
2019
,
SOURCE:
INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES,
VOLUME:
11,
ISSUE:
1
INDEXED IN:
Scopus
WOS
CrossRef
:
7
IN MY:
ORCID
|
CIÊNCIAVITAE
96
TITLE:
Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight
AUTHORS:
Reis, J
;
Marlene Amorim
;
Melão, N
;
PUBLISHED:
2018
,
SOURCE:
9th International Conference on Exploring Service Science, IESS 2018
in
Lecture Notes in Business Information Processing,
VOLUME:
331
INDEXED IN:
Scopus
CrossRef
:
1
Handle
IN MY:
ORCID
|
CIÊNCIAVITAE
97
TITLE:
Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight
AUTHORS:
Reis, J
; Amorim, M; Melao, N;
PUBLISHED:
2018
,
SOURCE:
EXPLORING SERVICE SCIENCE,
VOLUME:
331
INDEXED IN:
WOS
IN MY:
ORCID
|
CIÊNCIAVITAE
98
TITLE:
New ways to deal with omni-channel services: Opening the door to synergies, or problems in the horizon?
AUTHORS:
Reis, J
;
Marlene Amorim
;
Melão, N
;
PUBLISHED:
2017
,
SOURCE:
8th International Conference on Exploring Service Science, IESS 2017
in
Lecture Notes in Business Information Processing,
VOLUME:
279
INDEXED IN:
Scopus
CrossRef
:
5
Handle
IN MY:
ORCID
|
CIÊNCIAVITAE
99
TITLE:
New Ways to Deal with Omni-Channel Services: Opening the Door to Synergies, or Problems in the Horizon?
AUTHORS:
Reis, J
; Amorim, M;
Melao, N
;
PUBLISHED:
2017
,
SOURCE:
8th International Conference on Exploring Services Science (IESS)
in
EXPLORING SERVICES SCIENCE, IESS 2017,
VOLUME:
279
INDEXED IN:
WOS
IN MY:
ORCID
|
CIÊNCIAVITAE
100
TITLE:
Omni-channel Service Operations: Building Technology-based Business Networks
AUTHORS:
Joao Reis
;
Marlene Amorim
;
Nuno Melao
;
PUBLISHED:
2017
,
SOURCE:
IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)
in
2017 IEEE INTERNATIONAL CONFERENCE ON SERVICE OPERATIONS AND LOGISTICS, AND INFORMATICS (SOLI)
INDEXED IN:
WOS
IN MY:
ORCID
|
CIÊNCIAVITAE
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