Pedro Augusto de Melo Lopes Ferreira
AuthID: R-000-KK9
161
TITLE: A first step in total quality management of nursing facility care: development of an empirical causal model of structure, process and outcome dimensions.
AUTHORS: Sainfort, F; Ramsay, JD; Ferreira, PL; Mezghani, L;
PUBLISHED: 1994, SOURCE: American journal of medical quality : the official journal of the American College of Medical Quality, VOLUME: 9, ISSUE: 2
AUTHORS: Sainfort, F; Ramsay, JD; Ferreira, PL; Mezghani, L;
PUBLISHED: 1994, SOURCE: American journal of medical quality : the official journal of the American College of Medical Quality, VOLUME: 9, ISSUE: 2
162
TITLE: The patient comment card: A system to gather customer feedback
AUTHORS: Nelson, EC; Larson, CO; Davies, AR; Gustafson, D; Ferreira, PL; Ware, JE;
PUBLISHED: 1991, SOURCE: Quality Review Bulletin, VOLUME: 17, ISSUE: 9
AUTHORS: Nelson, EC; Larson, CO; Davies, AR; Gustafson, D; Ferreira, PL; Ware, JE;
PUBLISHED: 1991, SOURCE: Quality Review Bulletin, VOLUME: 17, ISSUE: 9
