Daniel Von Der Heyde Fernandes
AuthID: R-00H-26P
11
TITLE: Effect of recovery efforts on consumer trust and loyalty in e-tail: A contingency model
AUTHORS: Cristiane Pizzutti; Daniel Fernandes;
PUBLISHED: 2010, SOURCE: International Journal of Electronic Commerce, VOLUME: 14, ISSUE: 4
AUTHORS: Cristiane Pizzutti; Daniel Fernandes;
PUBLISHED: 2010, SOURCE: International Journal of Electronic Commerce, VOLUME: 14, ISSUE: 4
12
TITLE: The antecedents of the consumer complaining behavior (CCB)
AUTHORS: Daniel Von Der Heyde Fernandes; Cristiane Pizzutti Dos Santos;
PUBLISHED: 2008, SOURCE: Advances in Consumer Research, VOLUME: 35
AUTHORS: Daniel Von Der Heyde Fernandes; Cristiane Pizzutti Dos Santos;
PUBLISHED: 2008, SOURCE: Advances in Consumer Research, VOLUME: 35
INDEXED IN: 
Scopus
Scopus IN MY: 
ORCID
ORCID13
TITLE: Service recovery as a relationship tool and its impact on customer loyalty and trust
AUTHORS: Cristiane Pizzutti dos Santos; Daniel Von der Heyde Fernandes;
PUBLISHED: 2008, SOURCE: RAE Revista de Administracao de Empresas, VOLUME: 48, ISSUE: 1
AUTHORS: Cristiane Pizzutti dos Santos; Daniel Von der Heyde Fernandes;
PUBLISHED: 2008, SOURCE: RAE Revista de Administracao de Empresas, VOLUME: 48, ISSUE: 1
INDEXED IN: Scopus
Scopus IN MY: ORCID
ORCID