Raquel Vanessa Reis Silva Ferreira Soares
AuthID: R-002-FH9
11
TITLE: Business model innovation: towards a conceptual framework
AUTHORS: Irina Saur Amaral; Raquel Reis Soares; João F. Proença ; Frank M Rombouts;
PUBLISHED: 2018, SOURCE: TOURISM & MANAGEMENT STUDIES, VOLUME: 14, ISSUE: 1
AUTHORS: Irina Saur Amaral; Raquel Reis Soares; João F. Proença ; Frank M Rombouts;
PUBLISHED: 2018, SOURCE: TOURISM & MANAGEMENT STUDIES, VOLUME: 14, ISSUE: 1
12
TITLE: Why are Generation Y consumers the most likely to complain and repurchase?
AUTHORS: Raquel Reis Soares; Ting Ting (Christina) Zhang; João F. Proença ; Jay Kandampully;
PUBLISHED: 2017, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 28, ISSUE: 3
AUTHORS: Raquel Reis Soares; Ting Ting (Christina) Zhang; João F. Proença ; Jay Kandampully;
PUBLISHED: 2017, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 28, ISSUE: 3
13
TITLE: The Service Recovery Paradox in a Call-Center context: Compensation and Timeliness in Recovering Mobile Customers
AUTHORS: Raquel Reis Soares; João F. Proença ; Kannan, PK;
PUBLISHED: 2014, SOURCE: 47th Annual Hawaii International Conference on System Sciences in 2014 47TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS)
AUTHORS: Raquel Reis Soares; João F. Proença ; Kannan, PK;
PUBLISHED: 2014, SOURCE: 47th Annual Hawaii International Conference on System Sciences in 2014 47TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS)
14
TITLE: The Impact of Service Failure Severity on Post-Recovery Behavior: The Moderating Role of Gender and Relationship Age
AUTHORS: Raquel Reis Soares; João F. Proença ;
PUBLISHED: 2014, SOURCE: 23rd International-Business-Information-Management-Association Conference on Visio 2020: Sustainable Growth, Economic Development, and Global Competitiveness in VISION 2020: SUSTAINABLE GROWTH, ECONOMIC DEVELOPMENT, AND GLOBAL COMPETITIVENESS, VOLS 1-5, VOLUME: 1
AUTHORS: Raquel Reis Soares; João F. Proença ;
PUBLISHED: 2014, SOURCE: 23rd International-Business-Information-Management-Association Conference on Visio 2020: Sustainable Growth, Economic Development, and Global Competitiveness in VISION 2020: SUSTAINABLE GROWTH, ECONOMIC DEVELOPMENT, AND GLOBAL COMPETITIVENESS, VOLS 1-5, VOLUME: 1
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