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TITLE: An integrative approach to quality management in higher education?
AUTHORS: Manatos, MJ; Sarrico, CS; Rosa, MJ ;
PUBLISHED: 2017, SOURCE: TQM Journal, VOLUME: 29, ISSUE: 2
INDEXED IN: Scopus
IN MY: ORCID
12
TITLE: Assessing customer satisfaction and loyalty in the retail sector
AUTHORS: Ana Rita Biscaia; Maria J Rosa ; Patricia M E Moura e Sa; Claudia S Sarrico;
PUBLISHED: 2017, SOURCE: INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT, VOLUME: 34, ISSUE: 9
INDEXED IN: Scopus WOS CrossRef: 2
IN MY: ORCID
13
TITLE: Internal quality assurance systems: “tailor made” or “one size fits all” implementation?
AUTHORS: Cardoso, S; Rosa, MJ ; Videira, P; Amaral, A ;
PUBLISHED: 2017, SOURCE: Quality Assurance in Education, VOLUME: 25, ISSUE: 3
INDEXED IN: Scopus CrossRef: 8
14
TITLE: The integration of quality management in higher education institutions: a systematic literature review  Full Text
AUTHORS: Maria J Manatos; Claudia S Sarrico; Maria J Rosa ;
PUBLISHED: 2017, SOURCE: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, VOLUME: 28, ISSUE: 1-2
INDEXED IN: Scopus WOS CrossRef: 9
IN MY: ORCID
15
TITLE: THE PERCEPTIONS OF QUALITY MANAGEMENT BY UNIVERSITIES' INTERNAL STAKEHOLDERS Support, Adaptation or Resistance?
AUTHORS: Maria J Manatos; Maria J Rosa ; Claudia S Sarrico;
PUBLISHED: 2017, SOURCE: 29th Annual Conference of the Consortium-of-Higher-Education-Researchers (CHER) in UNIVERSITY AS A CRITICAL INSTITUTION?, VOLUME: 10
INDEXED IN: WOS
17
TITLE: Graduates' Perceptions about Labour Market Competencies: Does the Type of Institution and Programme Make a Difference?
AUTHORS: Pedro Teixeira; Pedro Nuno Teixeira ; Sonia Cardoso; Maria Joao Rosa ; Antonio Magalhaes ;
PUBLISHED: 2016, SOURCE: HIGHER EDUCATION POLICY, VOLUME: 29, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef: 3
IN MY: ORCID
18
TITLE: On the structure of the European standards and guidelines for internal quality assurance: Reflections emerging from their implementation in Portugal
AUTHORS: Rosa, MJ ; Sarrico, CS; Machado, I; Costa, C;
PUBLISHED: 2016, SOURCE: Positioning Higher Education Institutions: From Here to There
INDEXED IN: Scopus
IN MY: ORCID
19
TITLE: Supply chain quality management in education
AUTHORS: Claudia S Sarrico; Maria J Rosa ;
PUBLISHED: 2016, SOURCE: INTERNATIONAL JOURNAL OF QUALITY & RELIABILITY MANAGEMENT, VOLUME: 33, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 1
IN MY: ORCID
20
TITLE: Why is quality in higher education not achieved? The view of academics  Full Text
AUTHORS: Sonia Cardoso; Maria J Rosa ; Bjorn Stensaker;
PUBLISHED: 2016, SOURCE: ASSESSMENT & EVALUATION IN HIGHER EDUCATION, VOLUME: 41, ISSUE: 6
INDEXED IN: Scopus WOS CrossRef: 10
IN MY: ORCID
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