11
TITLE: Designing and developing OM research - from concept to publication
AUTHORS: Caniato, F; Doran, D; Sousa, R ; Boer, H;
PUBLISHED: 2018, SOURCE: 23rd International EurOMA Conference (EurOMA) on Interactions in INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, VOLUME: 38, ISSUE: 9
INDEXED IN: Scopus WOS CrossRef: 28
12
TITLE: Implementing servitization strategies: Trajectories of capability development and offering of basic and advanced services
AUTHORS: Sousa, R ; da Silveira, GJC;
PUBLISHED: 2018, SOURCE: Practices and Tools for Servitization: Managing Service Transition
INDEXED IN: Scopus CrossRef: 2
13
TITLE: Capability antecedents and performance outcomes of servitization Differences between basic and advanced services. Differences between basic and advanced services
AUTHORS: Sousa, R ; da Silveira, GJC;
PUBLISHED: 2017, SOURCE: INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, VOLUME: 37, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 124
14
TITLE: Service encounters, experiences and the customer journey: Defining the field and a call to expand our lens
AUTHORS: Voorhees, CM; Fombelle, PW; Gregoire, Y; Bone, S; Gustafsson, A; Sousa, R ; Walkowiak, T;
PUBLISHED: 2017, SOURCE: JOURNAL OF BUSINESS RESEARCH, VOLUME: 79
INDEXED IN: Scopus WOS CrossRef: 287
15
TITLE: Design-manufacturing integration and manufacturing complexity. A contingency investigation of job rotation and co-location
AUTHORS: Antônio Márcio Tavares Thomé; Rui Sousa ;
PUBLISHED: 2016, SOURCE: International Journal of Operations & Production Management, VOLUME: 36, ISSUE: 10
INDEXED IN: CrossRef: 21
16
TITLE: Design-manufacturing integration and manufacturing complexity: A contingency investigation of job rotation and co-location
AUTHORS: Thomé, AMT; Sousa, R ;
PUBLISHED: 2016, SOURCE: International Journal of Operations and Production Management, VOLUME: 36, ISSUE: 10
INDEXED IN: Scopus
17
TITLE: Multi-channel deployment: A methodology for the design of multi-channel service processes  Full Text
AUTHORS: Sousa, R ; Amorim, M ; Pinto, GM; Magalhães, A;
PUBLISHED: 2016, SOURCE: Production Planning and Control, VOLUME: 27, ISSUE: 4
INDEXED IN: Scopus CrossRef
18
TITLE: Reflections on context in service research
AUTHORS: Chris Voss; Helen Perks; Rui Sousa ; Lars Witell; Nancy V Wuenderlich;
PUBLISHED: 2016, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 27, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef
19
TITLE: "Futurizing" smart service: implications for service researchers and managers
AUTHORS: Wunderlich, NV; Heinonen, K; Ostrom, AL; Patricio, L ; Sousa, R ; Voss, C; Lemmink, JGAM;
PUBLISHED: 2015, SOURCE: JOURNAL OF SERVICES MARKETING, VOLUME: 29, ISSUE: 6-7
INDEXED IN: Scopus WOS CrossRef: 253 Handle
20
TITLE: Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?. Customer Use of Virtual Channels in Multichannel Services  Full Text
AUTHORS: Rui Sousa ; Marlene Amorim ; Elliot Rabinovich; Annibal C Sodero;
PUBLISHED: 2015, SOURCE: DECISION SCIENCES, VOLUME: 46, ISSUE: 3
INDEXED IN: Scopus WOS CrossRef: 8
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