1
TITLE: Designing sustainable services with the ECO-Service design method: Bridging user experience with environmental performance  Full Text
AUTHORS: Sierra Perez, J; Teixeira, JG ; Romero Piqueras, C; Patricio, L ;
TYPE: Article, PUBLISHED: 2021, SOURCE: JOURNAL OF CLEANER PRODUCTION, VOLUME: 305
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID
2
TITLE: Service system transformation through service design: Linking analytical dimensions and service design approaches  Full Text
AUTHORS: Koskela Huotari, K; Patricio, L ; Zhang, J; Karpen, IO; Sangiorgi, D; Anderson, L; Bogicevic, V;
TYPE: Article, PUBLISHED: 2021, SOURCE: JOURNAL OF BUSINESS RESEARCH, VOLUME: 136
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID
3
TITLE: The role of meaning in service innovation: a conceptual exploration
AUTHORS: Korper, AK; Holmlid, S; Patricio, L ;
TYPE: Article in Press, PUBLISHED: 2021, SOURCE: JOURNAL OF SERVICE THEORY AND PRACTICE, VOLUME: ahead-of-print, ISSUE: ahead-of-print
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID
4
TITLE: Channel Habits and the Development of Successful Customer-Firm Relationships in Services
AUTHORS: Cambra Fierro, J; Melero Polo, I; Patricio, L ; Sese, FJ;
TYPE: Article, PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 23, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 5
IN MY: ORCID
5
TITLE: Elevating the human experience (HX) through service research collaborations: introducing ServCollab
AUTHORS: Fisk, RP; Alkire, LA; Anderson, L; Bowen, DE; Gruber, T; Ostrom, AL; Patricio, L ;
TYPE: Article, PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 31, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 13
IN MY: ORCID
6
TITLE: Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems
AUTHORS: Patrício, L ; Sangiorgi, D; Mahr, D; Čaić, M; Kalantari, S; Sundar, S;
TYPE: Article, PUBLISHED: 2020, SOURCE: Journal of Service Management, VOLUME: 31, ISSUE: 5
INDEXED IN: Scopus CrossRef: 1
IN MY: ORCID
7
TITLE: Leveraging service design for healthcare transformation: toward people-centered, integrated, and technology-enabled healthcare systems
AUTHORS: Patricio, L ; Sangiorgi, D; Mahr, D; Caic, M; Kalantari, S; Sundar, S;
TYPE: Article, PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 31, ISSUE: 5
INDEXED IN: WOS
IN MY: ORCID
8
TITLE: Service design as an innovation approach in technology startups: a longitudinal multiple case study  Full Text
AUTHORS: Ana Kustrak Korper; Lia Patricio ; Stefan Holmlid; Lars Witell;
TYPE: Article, PUBLISHED: 2020, SOURCE: CREATIVITY AND INNOVATION MANAGEMENT, VOLUME: 29, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID
9
TITLE: Service Design for Business Process Reengineering
AUTHORS: Banica, B; Patricio, L ;
TYPE: Proceedings Paper, PUBLISHED: 2020, SOURCE: 10th International Conference on Exploring Service Science (IESS) in EXPLORING SERVICE SCIENCE (IESS 2020), VOLUME: 377
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID
10
TITLE: Understanding the customer experience with smart services
AUTHORS: Goncalves, L; Patricio, L ; Teixeira, JG ; Wunderlich, NV;
TYPE: Article, PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 31, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 1
IN MY: ORCID
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