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TITLE: Service Convenience on Call Centers: Impacts on Repurchase
AUTHORS: João F. Proença ; Marisa Fernandes;
PUBLISHED: 2015, SOURCE: 6th International Conferences on Exploring Service Science 1.5 (IESS) in EXPLORING SERVICES SCIENCE, IESS 2015, VOLUME: 201

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TITLE: STRATEGIC PLANNING AND ORGANIZATIONAL EFFECTIVENESS IN SOCIAL SERVICE ORGANIZATIONS IN PORTUGAL Full Text
AUTHORS: Ferreira, MR ; João F. Proença ;
PUBLISHED: 2015, SOURCE: MANAGEMENT-JOURNAL OF CONTEMPORARY MANAGEMENT ISSUES, VOLUME: 20, ISSUE: 2

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TITLE: Volunteering for a Lifetime? Volunteers' Intention to Stay in Portuguese Hospitals
AUTHORS: Ferreira, MR ; Proenca, T ; João F. Proença ;
PUBLISHED: 2015, SOURCE: VOLUNTAS, VOLUME: 26, ISSUE: 3

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TITLE: The Impact of Service Failure Severity on Post-Recovery Behavior: The Moderating Role of Gender and Relationship Age
AUTHORS: Raquel Reis Soares ; João F. Proença ;
PUBLISHED: 2014, SOURCE: 23rd International-Business-Information-Management-Association Conference on Visio 2020: Sustainable Growth, Economic Development, and Global Competitiveness in VISION 2020: SUSTAINABLE GROWTH, ECONOMIC DEVELOPMENT, AND GLOBAL COMPETITIVENESS, VOLS 1-5, VOLUME: 1

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TITLE: The Service Recovery Paradox in a Call-Center context: Compensation and Timeliness in Recovering Mobile Customers
AUTHORS: Raquel Reis Soares ; João F. Proença ; Kannan, PK;
PUBLISHED: 2014, SOURCE: 47th Annual Hawaii International Conference on System Sciences in 2014 47TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS)

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TITLE: The supplier's side of outsourcing: Taking over activities and blurring organizational boundaries Full Text
AUTHORS: Enrico Baraldi; João F. Proença ; Teresa Proenca ; Luis Mota de Castro;
PUBLISHED: 2014, SOURCE: INDUSTRIAL MARKETING MANAGEMENT, VOLUME: 43, ISSUE: 4

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TITLE: Evaluating the Impact of Customer Demographical Characteristics on Relationship Outcomes
AUTHORS: Fernandes, T. ; João F. Proença ; Meena Rambocas;
PUBLISHED: 2013, SOURCE: 22nd International-Business-Information-Management-Association Conference on Creating Global Competitive Economies: 2020 Vision Planning and Implementation in CREATING GLOBAL COMPETITIVE ECONOMIES: 2020 VISION PLANNING & IMPLEMENTATION, VOLS 1-3, VOLUME: 3

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