Andy C. L. Yeung
AuthID: R-006-GYP
1
TITLE: Customer heterogeneity in operational e-service design attributes - An empirical investigation of service quality
AUTHORS: Rui Sousa ; Andy C L Yeung; Cheng, TCE;
PUBLISHED: 2008, SOURCE: INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, VOLUME: 28, ISSUE: 7-8
AUTHORS: Rui Sousa ; Andy C L Yeung; Cheng, TCE;
PUBLISHED: 2008, SOURCE: INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, VOLUME: 28, ISSUE: 7-8
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