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TITLE: Improving Product Quality and Reliability with Customer Experience Data  Full Text
AUTHORS: Aarnout Brombacher; Eva Hopma; Ashwin Ittoo; Yuan Lu; Ilse Luyk; Laura Maruster; Joel Ribeiro ; Ton Weijters; Hans Wortmann;
PUBLISHED: 2012, SOURCE: QUALITY AND RELIABILITY ENGINEERING INTERNATIONAL, VOLUME: 28, ISSUE: 8
INDEXED IN: Scopus WOS DBLP CrossRef: 10
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TITLE: Soft reliability: An interdisciplinary approach with a user-system focus  Full Text
AUTHORS: Koca, A; Funk, M; Karapanos, E; Rozinat, A; Van Der Aalst, WMP; Corporaal, H; Martens, JBOS; Van Der Putten, PHA; Weijters, AJMM; Brombacher, AC;
PUBLISHED: 2009, SOURCE: Quality and Reliability Engineering International, VOLUME: 25, ISSUE: 1
INDEXED IN: Scopus CrossRef: 8
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TITLE: 'Broken expectations' from a global business perspective
AUTHORS: Koca, A; Karapanos, E; Brombacher, AC;
PUBLISHED: 2009, SOURCE: 27th International Conference Extended Abstracts on Human Factors in Computing Systems, CHI 2009 in Conference on Human Factors in Computing Systems - Proceedings
INDEXED IN: Scopus CrossRef: 1