Chris Voss
AuthID: R-00G-5A5
1
TITLE: Reflections on context in service research
AUTHORS: Chris Voss; Helen Perks; Rui Sousa; Lars Witell; Nancy V Wuenderlich;
PUBLISHED: 2016, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 27, ISSUE: 1
AUTHORS: Chris Voss; Helen Perks; Rui Sousa; Lars Witell; Nancy V Wuenderlich;
PUBLISHED: 2016, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 27, ISSUE: 1
2
TITLE: "Futurizing" smart service: implications for service researchers and managers
AUTHORS: Nancy V Wuenderlich; Kristina Heinonen; Amy L Ostrom; Lia Patricio ; Rui Sousa; Chris Voss; Jos G A M Lemmink;
PUBLISHED: 2015, SOURCE: JOURNAL OF SERVICES MARKETING, VOLUME: 29, ISSUE: 6-7
AUTHORS: Nancy V Wuenderlich; Kristina Heinonen; Amy L Ostrom; Lia Patricio ; Rui Sousa; Chris Voss; Jos G A M Lemmink;
PUBLISHED: 2015, SOURCE: JOURNAL OF SERVICES MARKETING, VOLUME: 29, ISSUE: 6-7
3
TITLE: The impacts of e-service quality on customer behaviour in multi-channel e-services Full Text
AUTHORS: Rui Sousa ; Chris Voss;
PUBLISHED: 2012, SOURCE: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, VOLUME: 23, ISSUE: 7-8
AUTHORS: Rui Sousa ; Chris Voss;
PUBLISHED: 2012, SOURCE: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, VOLUME: 23, ISSUE: 7-8
4
TITLE: Operational implications of manufacturing outsourcing for subcontractor plants: An empirical investigation
AUTHORS: Sousa, R ; Voss, CA;
PUBLISHED: 2007, SOURCE: International Journal of Operations and Production Management, VOLUME: 27, ISSUE: 9
AUTHORS: Sousa, R ; Voss, CA;
PUBLISHED: 2007, SOURCE: International Journal of Operations and Production Management, VOLUME: 27, ISSUE: 9
INDEXED IN: 
Scopus
Scopus5
TITLE: Service quality in multichannel services employing virtual channels
AUTHORS: Rui Sousa ; Christopher A Voss;
PUBLISHED: 2006, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 8, ISSUE: 4
AUTHORS: Rui Sousa ; Christopher A Voss;
PUBLISHED: 2006, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 8, ISSUE: 4
