Soraia Figueiredo
AuthID: R-00G-NPA
1
TITLE: Using a CRM Approach for Implementing an Information System to Support ITIL
AUTHORS: Ana Vieira; Soraia Figueiredo; Miguel Mira da Silva ;
PUBLISHED: 2012, SOURCE: 8th International Conference on the Quality of Information and Communications Technology (QUATIC) in 2012 EIGHTH INTERNATIONAL CONFERENCE ON THE QUALITY OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (QUATIC 2012)
AUTHORS: Ana Vieira; Soraia Figueiredo; Miguel Mira da Silva ;
PUBLISHED: 2012, SOURCE: 8th International Conference on the Quality of Information and Communications Technology (QUATIC) in 2012 EIGHTH INTERNATIONAL CONFERENCE ON THE QUALITY OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (QUATIC 2012)
