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TITLE: Millennials' attitude toward chatbots: an experimental study in a social relationship perspective
AUTHORS: Roberta De Cicco; Susana C E Costa e Silva; Francesca Romana Alparone;
PUBLISHED: 2020, SOURCE: INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT, VOLUME: 48, ISSUE: 11
INDEXED IN: Scopus WOS
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TITLE: “It’s on its way”: Chatbots applied for online food delivery services, social or task-oriented interaction style?
AUTHORS: De Cicco, R; Silva, SCLDCE; Alparone, FR;
PUBLISHED: 2020, SOURCE: Journal of Foodservice Business Research
INDEXED IN: Scopus