2
TITLE: Artificial Intelligence Research and Its Contributions to the European Union's Political Governance: Comparative Study between Member States
AUTHORS: Reis, J; Santo, P; Melao, N;
PUBLISHED: 2020, SOURCE: SOCIAL SCIENCES-BASEL, VOLUME: 9, ISSUE: 11
INDEXED IN: Scopus WOS
3
TITLE: Multichannel service failure and recovery in a O2O era: A qualitative multi method research in the banking services industry  Full Text
AUTHORS: Joao Reis; Marlene Amorim ; Nuno Melao;
PUBLISHED: 2019, SOURCE: INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, VOLUME: 215
INDEXED IN: Scopus WOS CrossRef: 13
4
TITLE: Service failure and recovery in technology-based business networks
AUTHORS: Joao Reis; Marlene Amorim ; Nuno Melao;
PUBLISHED: 2019, SOURCE: INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES, VOLUME: 11, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef: 4
5
TITLE: Motivations and benefits of quality management systems in social services: mediation of the implementation process  Full Text
AUTHORS: Frederic Marimon; Nuno Melao; Ramon Bastida;
PUBLISHED: 2019, SOURCE: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE
INDEXED IN: Scopus WOS
6
TITLE: Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review
AUTHORS: Joao Reis; Paula Espirito Santo; Nuno Melao;
PUBLISHED: 2019, SOURCE: 14th Iberian Conference on Information Systems and Technologies (CISTI) in 2019 14TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI)
INDEXED IN: WOS
7
TITLE: Digital transformation: A literature review and guidelines for future research
AUTHORS: Reis, J; Amorim, M ; Melão, N; Matos, P;
PUBLISHED: 2018, SOURCE: 6th World Conference on Information Systems and Technologies, WorldCIST 2018 in Advances in Intelligent Systems and Computing, VOLUME: 745
INDEXED IN: Scopus CrossRef: 114
8
TITLE: Guidelines for Qualitative Case Research in Operations Management: A Banking Service Industry Perspective
AUTHORS: Joao Reis; Marlene Amorim ; Nuno Melao;
PUBLISHED: 2018, SOURCE: 17th European Conference on Research Methodology for Business and Management Studies (ECRM) in PROCEEDINGS OF THE 17TH EUROPEAN CONFERENCE ON RESEARCH METHODOLOGY FOR BUSINESS AND MANAGEMENT STUDIES (ECRM 2018)
INDEXED IN: WOS
9
TITLE: Quality management systems in European social service organizations. A survey of EQUASS Assurance pioneer adopters
AUTHORS: Nuno Filipe Melão; Marlene Amorim ; Frederic Marimon; Inés Alegre;
PUBLISHED: 2018, SOURCE: International Journal of Quality & Reliability Management, VOLUME: 35, ISSUE: 2
INDEXED IN: CrossRef: 2
10
TITLE: Digital Transformation: A Literature Review and Guidelines for Future Research
AUTHORS: João Reis; Marlene Amorim; Nuno Melão; Patrícia Matos;
PUBLISHED: 2018, SOURCE: Trends and Advances in Information Systems and Technologies - Volume 1 [WorldCIST'18, Naples, Italy, March 27-29, 2018]., VOLUME: 745
INDEXED IN: DBLP
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