Nuno Filipe Rosa Melao
AuthID: R-002-0Y1
21
TITLE: Multichannel service failure and recovery in a O2O era: A qualitative multi method research in the banking services industry Full Text
AUTHORS: Joao Reis ; Marlene Amorim ; Nuno Melao;
PUBLISHED: 2019, SOURCE: INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, VOLUME: 215
AUTHORS: Joao Reis ; Marlene Amorim ; Nuno Melao;
PUBLISHED: 2019, SOURCE: INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS, VOLUME: 215
22
TITLE: Service failure and recovery in technology-based business networks
AUTHORS: Reis, J ; Marlene Amorim ; Melao, N;
PUBLISHED: 2019, SOURCE: INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES, VOLUME: 11, ISSUE: 1
AUTHORS: Reis, J ; Marlene Amorim ; Melao, N;
PUBLISHED: 2019, SOURCE: INTERNATIONAL JOURNAL OF QUALITY AND SERVICE SCIENCES, VOLUME: 11, ISSUE: 1
23
TITLE: Artificial Intelligence in Government Services: A Systematic Literature Review
AUTHORS: Reis, J ; Santo, PE ; Melao, N;
PUBLISHED: 2019, SOURCE: World Conference on Information Systems and Technologies, WorldCIST 2019 in NEW KNOWLEDGE IN INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 1, VOLUME: 930
AUTHORS: Reis, J ; Santo, PE ; Melao, N;
PUBLISHED: 2019, SOURCE: World Conference on Information Systems and Technologies, WorldCIST 2019 in NEW KNOWLEDGE IN INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 1, VOLUME: 930
26
TITLE: Motivations and benefits of quality management systems in social services: mediation of the implementation process
AUTHORS: Marimon, F; Melao, N; Bastida, R;
PUBLISHED: 2019, SOURCE: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, VOLUME: 32, ISSUE: 7-8
AUTHORS: Marimon, F; Melao, N; Bastida, R;
PUBLISHED: 2019, SOURCE: TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, VOLUME: 32, ISSUE: 7-8
27
TITLE: Impacts of Artificial Intelligence on Public Administration: A Systematic Literature Review
AUTHORS: Joao Reis; Paula Espirito Santo; Nuno Melao;
PUBLISHED: 2019, SOURCE: 14th Iberian Conference on Information Systems and Technologies (CISTI) in 2019 14TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI)
AUTHORS: Joao Reis; Paula Espirito Santo; Nuno Melao;
PUBLISHED: 2019, SOURCE: 14th Iberian Conference on Information Systems and Technologies (CISTI) in 2019 14TH IBERIAN CONFERENCE ON INFORMATION SYSTEMS AND TECHNOLOGIES (CISTI)
INDEXED IN: 
WOS
WOS28
TITLE: Industrial Engineering and Operations Management II. XXIV IJCIEOM, Lisbon, Portugal, July 18–20
AUTHORS: João Reis; Sandra Pinelas; Nuno Melão;
PUBLISHED: 2019
AUTHORS: João Reis; Sandra Pinelas; Nuno Melão;
PUBLISHED: 2019
INDEXED IN: 
Openlibrary
Openlibrary IN MY: 
ORCID
ORCID29
TITLE: Industrial Engineering and Operations Management I. XXIV IJCIEOM, Lisbon, Portugal, July 18–20
AUTHORS: João Reis ; Sandra Pinelas; Nuno Melão;
PUBLISHED: 2019, SOURCE: Springer Proceedings in Mathematics & Statistics
AUTHORS: João Reis ; Sandra Pinelas; Nuno Melão;
PUBLISHED: 2019, SOURCE: Springer Proceedings in Mathematics & Statistics
30
TITLE: Industrial Engineering and Operations Management II. XXIV IJCIEOM, Lisbon, Portugal, July 18–20
AUTHORS: João Reis ; Sandra Pinelas; Nuno Melão;
PUBLISHED: 2019, SOURCE: Springer Proceedings in Mathematics & Statistics
AUTHORS: João Reis ; Sandra Pinelas; Nuno Melão;
PUBLISHED: 2019, SOURCE: Springer Proceedings in Mathematics & Statistics
