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Building Customers' Resilience to Negative Information in the Airline Industry
AuthID
P-00Q-MKB
3
Author(s)
Augusto, M
·
Godinho, P
·
Torres, P
Document Type
Article
Year published
2019
Published
in
JOURNAL OF RETAILING AND CONSUMER SERVICES,
ISSN: 0969-6989
Volume: 50, Pages: 235-248 (14)
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Wos
®
Scopus
®
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®
18
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®
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Publication Identifiers
DOI
:
10.1016/j.jretconser.2019.05.015
SCOPUS
: 2-s2.0-85066130364
Wos
: WOS:000471928200026
Source Identifiers
ISSN
: 0969-6989
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