Marlene Paula Castro Amorim


AuthID: R-000-M2M

Confirmed Publications: 121



101
TITLE: Quality Management and Excellence in the third sector: examining European Quality in Social Services (EQUASS) in non-profit social services  Full Text
AUTHORS: Melão, NF; Maria Guia, S; Amorim, M ;
PUBLISHED: 2017, SOURCE: Total Quality Management and Business Excellence, VOLUME: 28, ISSUE: 7-8
INDEXED IN: Scopus CrossRef: 11
IN MY: ORCID
102
TITLE: Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse  Full Text
AUTHORS: Marlene Amorim ; Alejandro Lago; Philip Moscoso; Eduardo Prieto;
PUBLISHED: 2016, SOURCE: Journal of Service Science Research, VOLUME: 8, ISSUE: 1
INDEXED IN: CrossRef: 1
IN MY: ORCID
103
TITLE: Managing reverse exchanges in service supply chains
AUTHORS: Vikas Kumar; Marlene Amorim ; Arijit Bhattacharya; Jose Arturo Garza Reyes;
PUBLISHED: 2016, SOURCE: SUPPLY CHAIN MANAGEMENT-AN INTERNATIONAL JOURNAL, VOLUME: 21, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 3
IN MY: ORCID
104
TITLE: Multi-channel deployment: A methodology for the design of multi-channel service processes  Full Text
AUTHORS: Sousa, R; Amorim, M ; Pinto, GM; Magalhães, A;
PUBLISHED: 2016, SOURCE: Production Planning and Control, VOLUME: 27, ISSUE: 4
INDEXED IN: Scopus CrossRef
IN MY: ORCID
105
TITLE: Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda
AUTHORS: Liliana Avila; Marlene Amorim ;
PUBLISHED: 2016, SOURCE: 7th International Workshop on Exploring Service Science (IESS) in EXPLORING SERVICES SCIENCE (IESS 2016), VOLUME: 247
INDEXED IN: WOS
106
TITLE: Service operations decisions in hybrid organizations: Towards a research agenda
AUTHORS: Ávila, L; Amorim, M ;
PUBLISHED: 2016, SOURCE: 7th International Conference on Exploring Services Science, IESS 2016 in Lecture Notes in Business Information Processing, VOLUME: 247
INDEXED IN: Scopus CrossRef
IN MY: ORCID
107
TITLE: Social entrepreneur: Does literature match reality?
AUTHORS: Helena Silva; Hilma Caravau; Marlene Amorim ; Marta Ferreira Dias;
PUBLISHED: 2016, SOURCE: 9th International Conference on Entrepreneurship, Innovation and Regional Development (ICEIRD) in RESPONSIBLE ENTREPRENEURSHIP: VISION, DEVELOPMENT AND ETHICS
INDEXED IN: WOS
108
TITLE: Waste Types in People Processing Services
AUTHORS: José Dinis-Carvalho; Rui M Lima; Andromeda Menezes; Marlene Amorim ;
PUBLISHED: 2016, SOURCE: Lecture Notes in Management and Industrial Engineering - Engineering Systems and Networks
INDEXED IN: CrossRef: 2
IN MY: ORCID
109
TITLE: Customer participation in services: a framework for process design
AUTHORS: Marlene Amorim ; Philip Moscoso; Alejandro Lago;
PUBLISHED: 2015, SOURCE: International Journal of Qualitative Research in Services, VOLUME: 2, ISSUE: 1
INDEXED IN: CrossRef: 3
IN MY: ORCID
110
TITLE: Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?. Customer Use of Virtual Channels in Multichannel Services  Full Text
AUTHORS: Rui Sousa; Marlene Amorim ; Elliot Rabinovich; Annibal C Sodero;
PUBLISHED: 2015, SOURCE: DECISION SCIENCES, VOLUME: 46, ISSUE: 3
INDEXED IN: Scopus WOS CrossRef: 8
IN MY: ORCID
Página 11 de 13. Total de resultados: 121.

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