João Bernardo de Sena Esteves Falcão e Cunha


AuthID: R-000-6T4

Confirmed Publications: 61



31
TITLE: Customer data mining for lifestyle segmentation  Full Text
AUTHORS: Migueis, VL ; Camanho, AS ; Joao F E Falcao e Cunha ;
PUBLISHED: 2012, SOURCE: EXPERT SYSTEMS WITH APPLICATIONS, VOLUME: 39, ISSUE: 10
INDEXED IN: Scopus WOS CrossRef: 40
IN MY: ORCID
32
TITLE: Investigating Mobile Quality of Experience in Public Transport
AUTHORS: Pedro Mauricio Costa; Joao G Vieira; Jeremy Pitt; Joao F E Falcao e Cunha ; Teresa Galvao ;
PUBLISHED: 2012, SOURCE: 14th ACM International Conference on Human Computer Interaction with Mobile Devices and Services (MobileHCI) in MOBILEHCI '12: COMPANION PROCEEDINGS OF THE 14TH INTERNATIONAL CONFERENCE ON HUMAN COMPUTER INTERACTION WITH MOBILE DEVICES AND SERVICES
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID
33
TITLE: Modeling partial customer churn: On the value of first product-category purchase sequences  Full Text
AUTHORS: Migueis, VL ; Dirk Van den Poel; Camanho, AS ; Joao F E Falcao e Cunha ;
PUBLISHED: 2012, SOURCE: EXPERT SYSTEMS WITH APPLICATIONS, VOLUME: 39, ISSUE: 12
INDEXED IN: Scopus WOS CrossRef: 63
IN MY: ORCID
34
TITLE: Predicting partial customer churn using Markov for discrimination for modeling first purchase sequences  Full Text
AUTHORS: Vera L Migueis ; Dirk Van den Poel; Ana S Camanho ; Joao F E Falcao e Cunha ;
PUBLISHED: 2012, SOURCE: ADVANCES IN DATA ANALYSIS AND CLASSIFICATION, VOLUME: 6, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 16
IN MY: ORCID
35
TITLE: Mining Customer Loyalty Card Programs: The Improvement of Service Levels Enabled by Innovative Segmentation and Promotions Design
AUTHORS: Migueis, VL ; Camanho, AS ; Joao F E Falcao e Cunha ;
PUBLISHED: 2011, SOURCE: 2nd International Conference on Exploring Services Science in EXPLORING SERVICES SCIENCE, VOLUME: 82
INDEXED IN: Scopus WOS CrossRef: 10
IN MY: ORCID
36
TITLE: Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
AUTHORS: Lia Patricio ; Raymond P Fisk; Joao F E Falcao e Cunha ; Larry Constantine;
PUBLISHED: 2011, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 14, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 263
IN MY: ORCID
37
TITLE: Spider Maps for Location-Based Services Improvement
AUTHORS: Joao Mourinho; Teresa Galvao ; Joao Falcao e Cunha ;
PUBLISHED: 2011, SOURCE: 2nd International Conference on Exploring Services Science in EXPLORING SERVICES SCIENCE, VOLUME: 82
INDEXED IN: Scopus WOS CrossRef: 3
IN MY: ORCID
38
TITLE: Towards an executive master degree for the new job profile of a service systems innovation architect
AUTHORS: Dubois, E; Falcao e Cunha, J ; Leonard, M;
PUBLISHED: 2011, SOURCE: 2011 Annual SRII Global Conference, SRII 2011 in Proceedings - 2011 Annual SRII Global Conference, SRII 2011
INDEXED IN: Scopus CrossRef
IN MY: ORCID
39
TITLE: Using social networks for exchanging valuable real time public transport information among travellers
AUTHORS: Antonio A Nunes ; Teresa Galvao ; Joao F E Falcao e Cunha ; Jeremy V Pitt;
PUBLISHED: 2011, SOURCE: 13th IEEE International Conference on Commerce and Enterprise Computing (CEC) in 13TH IEEE INTERNATIONAL CONFERENCE ON COMMERCE AND ENTERPRISE COMPUTING (CEC 2011)
INDEXED IN: Scopus WOS CrossRef: 6
IN MY: ORCID
40
TITLE: A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport
AUTHORS: Petra Hocova; Joao F E Falcao e Cunha ;
PUBLISHED: 2010, SOURCE: 1st International Conference on Exploring Services Science in EXPLORING SERVICES SCIENCE, VOLUME: 53
INDEXED IN: Scopus WOS CrossRef: 1
IN MY: ORCID
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