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TÍTULO: Raising consumers' interest in their water invoices: Challenges and opportunities  Full Text
AUTORES: Martins, R; Sa, PME;
PUBLICAÇÃO: 2020, FONTE: Utilities Policy in UTILITIES POLICY, VOLUME: 63
INDEXADO EM: Scopus WOS CrossRef: 2 Handle
NO MEU: ORCID
12
TÍTULO: An assessment of a municipal physical activity programme for seniors based on the EFQM model: Integrating the views of internal and external stakeholders  Full Text
AUTORES: Moura e Sá, P; Fernandes, C;
PUBLICAÇÃO: 2020, FONTE: Evaluation and Program Planning in Evaluation and Program Planning, VOLUME: 80
INDEXADO EM: Scopus CrossRef: 1 Handle
NO MEU: ORCID
13
TÍTULO: Collaborative design in public services: a wicked problem-reframing case
AUTORES: Moura e Sá, P; Frade, C; Jesus, F; Lopes, M; Maneca Lima, T; Raposo, V;
PUBLICAÇÃO: 2020, FONTE: TQM Journal
INDEXADO EM: Scopus CrossRef
NO MEU: ORCID
14
TÍTULO: Quality management in higher education.Using SERVPERF to assess services quality
AUTORES: Rodrigues, R; Rosa, MJ; Sá, PM; Santinha, G;
PUBLICAÇÃO: 2020, FONTE: 4th International Conference on Quality Engineering and Management, ICQEM 2020 in International Conference on Quality Engineering and Management, VOLUME: 2020-September
INDEXADO EM: Scopus Handle
NO MEU: ORCID
16
TÍTULO: Opportunities and Challenges Raised by Customer-To-Customer Interaction to Service Operations
AUTORES: Patrícia M e Sá; Marlene P C Amorim;
PUBLICAÇÃO: 2020, FONTE: Opportunities and Challenges Raised by Customer-To-Customer Interaction to Service Operations in Opportunities and Challenges Raised by Customer-To-Customer Interaction to Service Operations
INDEXADO EM: Handle
17
TÍTULO: Ergonomic clothing design for care-dependent elderly women
AUTORES: Caldas, A; Carvalho, M; Lopes, H; Souza, M;
PUBLICAÇÃO: 2019, FONTE: 1st Textile Design International Conference on Textiles, Identity and Innovation - Design the Future (D_TEX) in TEXTILES, IDENTITY AND INNOVATION: DESIGN THE FUTURE
INDEXADO EM: WOS
18
TÍTULO: Drivers of customer satisfaction and loyalty in swimming pools
AUTORES: Moura e Sá, P; Cunha, P;
PUBLICAÇÃO: 2019, FONTE: TQM Journal, VOLUME: 31, NÚMERO: 3
INDEXADO EM: Scopus CrossRef: 6
NO MEU: ORCID
19
TÍTULO: For best results
AUTORES: Mourae Sá, P;
PUBLICAÇÃO: 2018, FONTE: Quality Progress, VOLUME: 51, NÚMERO: 1
INDEXADO EM: Scopus
NO MEU: ORCID
20
TÍTULO: Are public administration institutions willing to disclose their performance through data portals?: The case of the Portuguese directorates-general. The Case of the Portuguese Directorates-General
AUTORES: Patrícia Moura e Sá; Rui Pedro Lourenço; Susana Veloso;
PUBLICAÇÃO: 2018, FONTE: Handbook of Research on Modernization and Accountability in Public Sector Management
INDEXADO EM: Scopus CrossRef
NO MEU: ORCID
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