It Service Management Diagnosis at Grefusa Group and Itil Implementation Proposal

AuthID
 P-008-7S3
2
Author(s)
Coelho, AM
·
Document Type
Proceedings Paper
Year published
2009
Published
in 15th Americas Conference on Information Systems 2009, AMCIS 2009
Volume: 6, Pages: 3953-3961
Conference
15Th Americas Conference on Information Systems 2009, Amcis 2009, Date: 6 August 2009 through 9 August 2009, Location: San Francisco, CA
Indexing
Scopus®
Publication Identifiers
Scopus: 2-s2.0-84870489772
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