The Employee‐Customer Satisfaction Chain in the Ecsi Model

AuthID
 P-00H-RNY
2
Author(s)
José Vilares, M
·
Document Type
Article
Year published
2003
Published
in European Journal of Marketing, ISSN: 0309-0566
Volume: 37, Issue: 11/12, Pages: 1703-1722
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ISSN: 0309-0566
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