Information Systems Projects in Contact Centers

AuthID
 P-00J-5H8
3
Author(s)
Lopes Rijo, RPC
·
Gonçalves, RM
Tipo de Documento
Book Chapter
Year published
2010
Publicado
in Organizational Applications - Enterprise Information Systems Design, Implementation and Management
Páginas: 381-395
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Publication Identifiers
SCOPUS: 2-s2.0-105015795891
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