The Impacts of E-Service Quality on Customer Behaviour in Multi-Channel E-Services

AuthID
 P-002-FHA
2
Author(s)
Tipo de Documento
Article
Year published
2012
Publicado
in TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, ISSN: 1478-3363
Volume: 23, Número: 7-8, Páginas: 789-806 (18)
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Publication Identifiers
SCOPUS: 2-s2.0-84865371590
Wos: WOS:000307931400004
Source Identifiers
ISSN: 1478-3363
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