Publications

AuthID
P-00P-SR5

Author(s)

Oliveira, T

Pérez Bonilla, A

Document Type

Book Chapter

Year published

2012

Published

in Decision Making in Service Industries: A Practical Approach

Pages: 83-108

Indexing

Scopus^®

Google Scholar^®

Publication Identifiers

DOI: 10.1201/b12665

Scopus: 2-s2.0-85055366208

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