Navigating Online Order Fulfillment Failures: Impacts on Future Customer Behavior and the Role of Retailer Mitigation

AuthID
P-019-J9N
3
Author(s)
Eng-Larsson, F
·
Rooderkerk, RP
Document Type
Article
Year published
2025
Published
in JOURNAL OF RETAILING, ISSN: 0022-4359
Volume: 101, Issue: 3, Pages: 382-408 (27)
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Publication Identifiers
Scopus: 2-s2.0-105009302210
Unpaywall: 10.1016/j.jretai.2025.04.008
Wos: WOS:001569846800006
Source Identifiers
ISSN: 0022-4359
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