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TITLE: From third party to significant other for service encounters: a systematic review on third-party roles and their implications
AUTHORS: Liliane Abboud; Nabila As'ad ; Nicola Bilstein; Annelies Costers; Bieke Henkens; Katrien Verleye;
PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE MANAGEMENT
INDEXED IN: Scopus WOS