João Manuel de Frias Viegas Proença


AuthID: R-000-JYY

Confirmed Publications: 71



51
TITLE: The Service Recovery Paradox in a Call-Center context: Compensation and Timeliness in Recovering Mobile Customers
AUTHORS: Raquel Reis Soares ; João F. Proença ; Kannan, PK;
PUBLISHED: 2014, SOURCE: 47th Annual Hawaii International Conference on System Sciences in 2014 47TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS)
INDEXED IN: Scopus WOS CrossRef: 3
IN MY: ORCID
52
TITLE: The supplier's side of outsourcing: Taking over activities and blurring organizational boundaries  Full Text
AUTHORS: Enrico Baraldi; João F. Proença ; Teresa Proenca ; Luis Mota de Castro;
PUBLISHED: 2014, SOURCE: INDUSTRIAL MARKETING MANAGEMENT, VOLUME: 43, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 54
IN MY: ORCID
53
TITLE: Evaluating the Impact of Customer Demographical Characteristics on Relationship Outcomes
AUTHORS: Fernandes, T. ; João F. Proença ; Meena Rambocas;
PUBLISHED: 2013, SOURCE: 22nd International-Business-Information-Management-Association Conference on Creating Global Competitive Economies: 2020 Vision Planning and Implementation in CREATING GLOBAL COMPETITIVE ECONOMIES: 2020 VISION PLANNING & IMPLEMENTATION, VOLS 1-3, VOLUME: 3
INDEXED IN: Scopus WOS
IN MY: ORCID
54
TITLE: Reassessing Relationships in Consumer Markets: Emotion, Cognition, and Consumer Relationship Intention
AUTHORS: Fernandes, T. ; João F. Proença ;
PUBLISHED: 2013, SOURCE: Journal of Relationship Marketing, VOLUME: 12, ISSUE: 1
INDEXED IN: Scopus CrossRef: 24 Handle
IN MY: ORCID
55
TITLE: The transition from products to solutions: External business model fit and dynamics  Full Text
AUTHORS: Fabiana Nogueira H Holanda Ferreira; João F. Proença ; Robert Spencer; Bernard Cova;
PUBLISHED: 2013, SOURCE: INDUSTRIAL MARKETING MANAGEMENT, VOLUME: 42, ISSUE: 7
INDEXED IN: Scopus WOS CrossRef: 87
IN MY: ORCID
56
57
TITLE: Motivation among hospital volunteers: An empirical analysis in Portugal
AUTHORS: Ferreira, MR ; Proenca, T ; João F. Proença ;
PUBLISHED: 2012, SOURCE: International Review on Public and Nonprofit Marketing, VOLUME: 9, ISSUE: 2
INDEXED IN: Scopus CrossRef: 15 Handle
IN MY: ORCID
58
TITLE: Organisational influence on volunteer satisfaction and attitudes towards HRM practices: The case of hospital volunteers  Full Text
AUTHORS: Ferreira, MR ; Proenca, T ; João F. Proença ;
PUBLISHED: 2012, SOURCE: International Review on Public and Nonprofit Marketing, VOLUME: 9, ISSUE: 1
INDEXED IN: Scopus CrossRef: 24
IN MY: ORCID
59
TITLE: A comparison of users and non-users of banking self-service technology in Portugal
AUTHORS: João F. Proença ; Maria Antonia Rodrigues;
PUBLISHED: 2011, SOURCE: MANAGING SERVICE QUALITY, VOLUME: 21, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 17
IN MY: ORCID
60
TITLE: Design of service systems under variability: research issues  Full Text
AUTHORS: Kannan, PK; João F. Proença ;
PUBLISHED: 2010, SOURCE: INFORMATION SYSTEMS AND E-BUSINESS MANAGEMENT, VOLUME: 8, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef: 13
IN MY: ORCID
Page 6 of 8. Total results: 71.

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