Lia Raquel Neto Martins Lima Patrício


AuthID: R-000-94F

Confirmed Publications: 80



71
TITLE: Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank  Full Text
AUTHORS: Lia Patricio ; Joao F E Falcao e Cunha ; Raymond P Fisk;
PUBLISHED: 2009, SOURCE: REQUIREMENTS ENGINEERING, VOLUME: 14, ISSUE: 3
INDEXED IN: Scopus WOS CrossRef: 10
IN MY: ORCID
72
TITLE: A Master Program in Services Engineering and Management at the University of Porto
AUTHORS: Falcao e Cunha, JFE ; Lia Patricio ; Ana Camanho ; Raymond Fisk;
PUBLISHED: 2008, SOURCE: Conference on Service Science, Management and Engineering in SERVICE SCIENCE, MANAGEMENT AND ENGINEERING EDUCATION FOR THE 21ST CENTURY
INDEXED IN: WOS CrossRef: 3
IN MY: ORCID
73
TITLE: Designing multi-interface service experiences - The Service Experience Blueprint
AUTHORS: Lia Patricio ; Raymond P Fisk; Joao Falcao e Cunha ;
PUBLISHED: 2008, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 10, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 188
IN MY: ORCID
74
75
TITLE: Customer experience requirements for multi-platorm service interaction: Bringing services marketing to the elicitation of user requirements
AUTHORS: Patricio, L ; Cunha, JFE ; Fisk, RP; Nunes, NJ ;
PUBLISHED: 2004, SOURCE: 12th IEEE International Requirements Engineering Conference in 12TH IEEE INTERNATIONAL REQUIREMENTS ENGINEERING CONFERENCE, PROCEEDINGS
INDEXED IN: Scopus WOS CrossRef: 4
IN MY: ORCID
76
TITLE: Designing interaction experiences for multi-platform service provision with essential use cases
AUTHORS: Lia Patrício ; João Falcão e Cunha; Raymond P Fisk; Nuno J Nunes;
PUBLISHED: 2004, SOURCE: Proceedings of the 9th international conference on Intelligent user interface - IUI '04
INDEXED IN: CrossRef: 1
IN MY: ORCID
77
TITLE: Designing interaction experiences for multi-platform service provision with essential use cases
AUTHORS: Patricio, L ; Cunha, JFE ; Fisk, RP; Nunes, NJ ;
PUBLISHED: 2004, SOURCE: IUI 04: 2004 International Conference on Intelligent User Interfaces in International Conference on Intelligent User Interfaces, Proceedings IUI
INDEXED IN: Scopus
IN MY: ORCID
78
TITLE: Addressing marketing requirements in user-interface design for multiple platforms
AUTHORS: Patricio, L ; Cunha, JFE ; Fisk, RP; Nunes, NJ ;
PUBLISHED: 2003, SOURCE: 10th International Workshop on Design, Specification and Verification of Interactive Systems in INTERACTIVE SYSTEMS: DESIGN, SPECIFICATION, AND VERIFICATION, VOLUME: 2844
INDEXED IN: Scopus WOS
IN MY: ORCID
79
TITLE: Essential use cases in the design of multi-channel service offerings - A study of Internet banking
AUTHORS: Patricio, L ; Cunha, JFE ; Fisk, RP; Pastor, O;
PUBLISHED: 2003, SOURCE: 3rd International Conference on Web Engineering (ICWE 2003) in WEB ENGINEERING, PROCEEDINGS, VOLUME: 2722
INDEXED IN: Scopus WOS
IN MY: ORCID
80
TITLE: Improving satisfaction with bank service offerings: Measuring the contribution of each delivery channel
AUTHORS: Patrício, L ; Fisk, RP; Falcão Cunha, J;
PUBLISHED: 2003, SOURCE: Managing Service Quality: An International Journal, VOLUME: 13, ISSUE: 6
INDEXED IN: Scopus CrossRef: 58
IN MY: ORCID
Page 8 of 8. Total results: 80.

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