Lia Raquel Neto Martins Lima Patrício


AuthID: R-000-94F

Confirmed Publications: 62



61
TITLE: Essential use cases in the design of multi-channel service offerings - A study of Internet banking
AUTHORS: Patricio, L ; Cunha, JFE ; Fisk, RP; Pastor, O;
PUBLISHED: 2003, SOURCE: 3rd International Conference on Web Engineering (ICWE 2003) in WEB ENGINEERING, PROCEEDINGS, VOLUME: 2722
INDEXED IN: Scopus WOS
IN MY: ORCID
62
TITLE: Improving satisfaction with bank service offerings: Measuring the contribution of each delivery channel
AUTHORS: Patrício, L ; Fisk, RP; Falcão Cunha, J;
PUBLISHED: 2003, SOURCE: Managing Service Quality: An International Journal, VOLUME: 13, ISSUE: 6
INDEXED IN: Scopus CrossRef: 58
IN MY: ORCID
Page 7 of 7. Total results: 62.

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