Amy L. Ostrom
AuthID: R-00F-92J
1
TITLE: Billions of impoverished people deserve to be better served A call to action for the service research community. A call to action for the service research community
AUTHORS: Raymond P Fisk; Laurel Anderson; David E Bowen; Thorsten Gruber; Amy Ostrom; Lia Patricio ; Javier Reynoso; Roberta Sebastiani;
PUBLISHED: 2016, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 27, ISSUE: 1
AUTHORS: Raymond P Fisk; Laurel Anderson; David E Bowen; Thorsten Gruber; Amy Ostrom; Lia Patricio ; Javier Reynoso; Roberta Sebastiani;
PUBLISHED: 2016, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 27, ISSUE: 1
2
TITLE: Service Research Priorities in a Rapidly Changing Context
AUTHORS: Amy L Ostrom; Parasuraman, A; David E Bowen; Lia Patricio ; Christopher A Voss;
PUBLISHED: 2015, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 18, ISSUE: 2
AUTHORS: Amy L Ostrom; Parasuraman, A; David E Bowen; Lia Patricio ; Christopher A Voss;
PUBLISHED: 2015, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 18, ISSUE: 2
3
TITLE: "Futurizing" smart service: implications for service researchers and managers
AUTHORS: Nancy V Wuenderlich; Kristina Heinonen; Amy L Ostrom; Lia Patricio ; Rui Sousa; Chris Voss; Jos G A M Lemmink;
PUBLISHED: 2015, SOURCE: JOURNAL OF SERVICES MARKETING, VOLUME: 29, ISSUE: 6-7
AUTHORS: Nancy V Wuenderlich; Kristina Heinonen; Amy L Ostrom; Lia Patricio ; Rui Sousa; Chris Voss; Jos G A M Lemmink;
PUBLISHED: 2015, SOURCE: JOURNAL OF SERVICES MARKETING, VOLUME: 29, ISSUE: 6-7
