1
TITLE: Overcoming vulnerability: Channel design strategies to alleviate vulnerability perceptions in customer journeys
AUTHORS: Nancy V Wuenderlich; Jens Hogreve; Ilma Nur Chowdhury; Hannes Fleischer; Sahar Mousavi; Julia Roetzmeier Keuper; Rui Sousa;
TYPE: Article, PUBLISHED: 2020, SOURCE: JOURNAL OF BUSINESS RESEARCH, VOLUME: 116
INDEXED IN: WOS
2
TITLE: Understanding the customer experience with smart services
AUTHORS: Goncalves, L; Patricio, L ; Teixeira, JG ; Wunderlich, NV;
TYPE: Article, PUBLISHED: 2020, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 31, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 1
3
TITLE: Reflections on context in service research
AUTHORS: Chris Voss; Helen Perks; Rui Sousa; Lars Witell; Nancy V Wuenderlich;
TYPE: Article, PUBLISHED: 2016, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 27, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef
4
TITLE: "Futurizing" smart service: implications for service researchers and managers
AUTHORS: Nancy V Wuenderlich; Kristina Heinonen; Amy L Ostrom; Lia Patricio ; Rui Sousa; Chris Voss; Jos G A M Lemmink;
TYPE: Article, PUBLISHED: 2015, SOURCE: JOURNAL OF SERVICES MARKETING, VOLUME: 29, ISSUE: 6-7
INDEXED IN: Scopus WOS CrossRef: 107