U. Ribeiro
AuthID: R-00J-FYN
1
TITLE: Towards an efficient IS service management: The internal customers' zone of tolerance
AUTHORS: Ribeiro, U; Barbosa, B ;
PUBLISHED: 2017, SOURCE: International Journal of Services and Operations Management, VOLUME: 28, ISSUE: 2
AUTHORS: Ribeiro, U; Barbosa, B ;
PUBLISHED: 2017, SOURCE: International Journal of Services and Operations Management, VOLUME: 28, ISSUE: 2
