Tensions Raised by Tqm Demands Upon Work Design in Technologically Controlled Environments: The Case of a Call Centre

AuthID
 P-014-6ZA
2
Author(s)
Pinto de Sá, AC
Document Type
Book Chapter
Year published
2015
Published
in Achieving Competitive Advantage through Quality Management
Pages: 253-264 (11)
Indexing
Scopus®
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Google Scholar®
Publication Identifiers
Scopus: 2-s2.0-105010795421
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