Publications

The Role of Error Management Culture and Leadership on Failures and Recovery in Services

AuthID
P-00R-VNW

Author(s)

Proenca, T

Proenca, JF

Teixeira, I

Editor(s)

Novoa,H;Dragoicea,M;Kuhl,N

Document Type

Proceedings Paper

Year published

2020

Published

in EXPLORING SERVICE SCIENCE (IESS 2020) in Lecture Notes in Business Information Processing, ISSN: 1865-1348

Volume: 377, Pages: 391-398 (8)

Conference

10Th International Conference on Exploring Service Science (Iess), Date: FEB 05-07, 2020, Location: Univ Porto, Fac Engn, Porto, PORTUGAL, Host: Univ Porto, Fac Engn

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Metadata
Sources

Publication Identifiers

DOI: 10.1007/978-3-030-38724-2_28

Scopus: 2-s2.0-85080960501

Wos: WOS:000654630700028

Source Identifiers

ISSN: 1865-1348

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