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TITLE: Using chatbots in e-retailing - how to mitigate perceived risk and enhance the flow experience
AUTHORS: Silva, Susana C. C.; De Cicco, Roberta; Vlacic, Bozidar; Elmashhara, Maher Georges;
PUBLISHED: 2022, SOURCE: INTERNATIONAL JOURNAL OF RETAIL & DISTRIBUTION MANAGEMENT
INDEXED IN: Scopus WOS
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TITLE: Need for touch and haptic imagery: An investigation in online fashion shopping
AUTHORS: Silva, SC; Rocha, TV; De Cicco, R; Galhanone, RF; Mattos, LTMF;
PUBLISHED: 2021, SOURCE: JOURNAL OF RETAILING AND CONSUMER SERVICES, VOLUME: 59
INDEXED IN: Scopus WOS