1
TITLE: The MINDS Method: Integrating Management and Interaction Design Perspectives for Service Design
AUTHORS: Jorge Grenha Teixeira ; Lia Patricio ; Ko Hsun Huang; Raymond P Fisk; Leonel Nobrega; Larry Constantine;
PUBLISHED: 2017, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 20, ISSUE: 3
INDEXED IN: Scopus WOS CrossRef: 54
2
TITLE: Dynamic multi-interface services: An application to the design of a multimedia service
AUTHORS: Teixeira, JG ; Patricio, L ; Huang, KH; Nobrega, L ; Constantine, L; Fisk, RP;
PUBLISHED: 2013, SOURCE: 2013 5th International Conference on Service Science and Innovation, ICSSI 2013 in Proceedings - 2013 5th International Conference on Service Science and Innovation, ICSSI 2013
INDEXED IN: Scopus CrossRef: 2
3
TITLE: Healthcare professionals as customers: A service perspective on Portuguese primary care health information systems
AUTHORS: Teixeira, JG ; Patricio, L ; Nobrega, L; Constantine, L; Fisk, RP;
PUBLISHED: 2013, SOURCE: 2013 IEEE 15th International Conference on e-Health Networking, Applications and Services, Healthcom 2013 in 2013 IEEE 15th International Conference on e-Health Networking, Applications and Services, Healthcom 2013
INDEXED IN: Scopus CrossRef
4
TITLE: Customer experience modeling: from customer experience to service design
AUTHORS: Jorge Teixeira ; Lia Patricio ; Nuno J Nunes ; Leonel Nobrega ; Raymond P Fisk; Larry Constantine;
PUBLISHED: 2012, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 23, ISSUE: 3
INDEXED IN: Scopus WOS CrossRef: 133
5
TITLE: iUCP: Estimating Interactive-Software Project Size with Enhanced Use-Case Points  Full Text
AUTHORS: Rick Kazman; Larry Constantine; Rick Kazman;
PUBLISHED: 2011, SOURCE: IEEE SOFTWARE, VOLUME: 28, ISSUE: 4
INDEXED IN: WOS
6
TITLE: Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
AUTHORS: Lia Patricio ; Raymond P Fisk; Joao F E Falcao e Cunha ; Larry Constantine;
PUBLISHED: 2011, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 14, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 263
7
TITLE: Activity-centered interaction design: A model-driven approach
AUTHORS: Constantine, L;
PUBLISHED: 2011, SOURCE: 13th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2011 in Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), VOLUME: 6949 LNCS, ISSUE: PART 4
INDEXED IN: Scopus CrossRef
8
TITLE: Model-driven inquiry: Beyond ethnography and contextual inquiry
AUTHORS: Constantine, L;
PUBLISHED: 2011, SOURCE: 13th IFIP TC 13 International Conference on Human-Computer Interaction, INTERACT 2011 in Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), VOLUME: 6949 LNCS, ISSUE: PART 4
INDEXED IN: Scopus CrossRef
9
TITLE: Crossing the Line: Terrorism in Cyberspace and Targets in Real-space
AUTHORS: Larry Constantine;
PUBLISHED: 2011, SOURCE: International Conference on Cyberworlds in 2011 INTERNATIONAL CONFERENCE ON CYBERWORLDS
INDEXED IN: Scopus WOS CrossRef
10
TITLE: IUCP: Estimating interactive-software project size with enhanced use-case points  Full Text
AUTHORS: Nunes, N ; Constantine, L; Kazman, R;
PUBLISHED: 2011, SOURCE: IEEE Software, VOLUME: 28, ISSUE: 4
INDEXED IN: Scopus CrossRef: 2
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