ProfileOfResearchers

TITLE: Analysing reviews in the Web 2.0: Small and medium hotels in Portugal Full Text
AUTHORS: Marcirio Silveira Chaves; Rodrigo Gomes; Cristiane Pedron ;
PUBLISHED: 2012, SOURCE: TOURISM MANAGEMENT, VOLUME: 33, ISSUE: 5

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TITLE: Information and communication technology adoption for business benefits: A case analysis of an integrated paperless system Full Text
AUTHORS: Mario Caldeira ; Antonio Serrano; Rui Quaresma ; Cristiane Pedron ; Mario Romao;
PUBLISHED: 2012, SOURCE: INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT, VOLUME: 32, ISSUE: 2

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TITLE: Customer relationship management adoption: Using a dynamic capabilities approach
AUTHORS: Pedron, CD ; Caldeira, M ;
PUBLISHED: 2011, SOURCE: International Journal of Internet Marketing and Advertising, VOLUME: 6, ISSUE: 3

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TITLE: Knowledge management implementation in stages: The case of organizations in Brazil
AUTHORS: Oliveira, M; Pedron, CD ; Macada, ACG;
PUBLISHED: 2010, SOURCE: 11th European Conference on Knowledge Management, ECKM 2010 in Proceedings of the European Conference on Knowledge Management, ECKM, VOLUME: 2

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TITLE: What lies behind the concept of customer relationship management? Discussing the essence of CRM through a phenomenological approach
AUTHORS: Pedron, CD ; Saccol, AZ;
PUBLISHED: 2009, SOURCE: BAR - Brazilian Administration Review, VOLUME: 6, ISSUE: 1

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TITLE: Applying EA perspective to CRM: developing a competency framework
AUTHORS: Mario Caldeira ; Cristiane Pedron ; Gurpreet Dhillon; Jungwoo Lee;
PUBLISHED: 2008, SOURCE: 3rd International Conference on Convergence and Hybrid Information Technology (ICCIT 2008) in Third 2008 International Conference on Convergence and Hybrid Information Technology, Vol 2, Proceedings, VOLUME: 2

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