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TITLE: The choice between a five-point and a ten-point scale in the framework of customer satisfaction measurement
AUTHORS: Pedro S Coelho ; Susana P Esteves;
PUBLISHED: 2007, SOURCE: INTERNATIONAL JOURNAL OF MARKET RESEARCH, VOLUME: 49, ISSUE: 3
INDEXED IN: Scopus WOS
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TITLE: The choice between a five-point and a ten-point scale in the framework of customer satisfaction research - Response
AUTHORS: Pedro S Coelho; Susana P Esteves;
PUBLISHED: 2007, SOURCE: INTERNATIONAL JOURNAL OF MARKET RESEARCH, VOLUME: 49, ISSUE: 5
INDEXED IN: WOS