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Frontline Employee Empowerment and Perceived Customer Satisfaction
AuthID
P-00N-08H
3
Author(s)
Proenca, T
·
Torres, A
·
Sampaio, AS
Document Type
Article
Year published
2017
Published
in
MANAGEMENT RESEARCH-THE JOURNAL OF THE IBEROAMERICAN ACADEMY OF MANAGEMENT,
ISSN: 1536-5433
Volume: 15, Issue: 2, Pages: 187-206 (20)
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Scopus
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Publication Identifiers
DOI
:
10.1108/mrjiam-04-2016-0663
Scopus
: 2-s2.0-85024125187
Wos
: WOS:000405474300004
Source Identifiers
ISSN
: 1536-5433
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