Maria Teresa Vieira Campos Proença


AuthID: R-000-CQK

Confirmed Publications: 39



21
TITLE: Empowerment in call centers and customer satisfaction
AUTHORS: Teresa Proenca ; Helena Rodrigues;
PUBLISHED: 2021, SOURCE: Management Research, VOLUME: 19, ISSUE: 2
INDEXED IN: Scopus CrossRef
IN MY: ORCID
22
TITLE: Empowerment in call centers and customer satisfactionEmpoderamento em <i>call centers</i> e satisfacao do clienteEmpoderamiento del centro de llamadas y satisfaccion del cliente
AUTHORS: Proenca, T ; Rodrigues, H;
PUBLISHED: 2021, SOURCE: MANAGEMENT RESEARCH-THE JOURNAL OF THE IBEROAMERICAN ACADEMY OF MANAGEMENT, VOLUME: 19, ISSUE: 2
INDEXED IN: WOS
23
TITLE: Pay for Individual Performance: Aiding or Harming Sustainable Intrinsic Motivation?  Full Text
AUTHORS: Cabanas, S; Proenca, T ; Carozzo Todaro, M;
PUBLISHED: 2020, SOURCE: SUSTAINABILITY, VOLUME: 12, ISSUE: 16
INDEXED IN: Scopus WOS CrossRef: 10
IN MY: ORCID
24
TITLE: The Role of Error Management Culture and Leadership on Failures and Recovery in Services
AUTHORS: Proenca, T ; João F. Proença ; Teixeira, I;
PUBLISHED: 2020, SOURCE: 10th International Conference on Exploring Service Science (IESS) in EXPLORING SERVICE SCIENCE (IESS 2020), VOLUME: 377
INDEXED IN: Scopus WOS CrossRef
IN MY: ORCID
25
TITLE: Perceived Employer Attractiveness: The Opportunity to Engage in Corporate Volunteering Programs
AUTHORS: Oliveira, M; Proenca, T ; Ferreira, M ;
PUBLISHED: 2019, SOURCE: 34th International-Business-Information-Management-Association (IBIMA) Conference in VISION 2025: EDUCATION EXCELLENCE AND MANAGEMENT OF INNOVATIONS THROUGH SUSTAINABLE ECONOMIC COMPETITIVE ADVANTAGE
INDEXED IN: WOS Handle
26
TITLE: The Influence of Pay for Individual Performance on Intrinsic Motivation: Evidence from Human Resource Consulting Firms
AUTHORS: Cabanas, S; Proenca, T ; Carozzo Todaro, M;
PUBLISHED: 2019, SOURCE: 34th International-Business-Information-Management-Association (IBIMA) Conference in VISION 2025: EDUCATION EXCELLENCE AND MANAGEMENT OF INNOVATIONS THROUGH SUSTAINABLE ECONOMIC COMPETITIVE ADVANTAGE
INDEXED IN: WOS Handle
27
TITLE: Enabling factors for developing a social services network  Full Text
AUTHORS: Teresa Proenca ; João F. Proença ; Carla Costa;
PUBLISHED: 2018, SOURCE: SERVICE INDUSTRIES JOURNAL, VOLUME: 38, ISSUE: 5-6
INDEXED IN: Scopus WOS CrossRef: 6
IN MY: ORCID
28
TITLE: Volunteers’ perspective on online volunteering - a qualitative approach  Full Text
AUTHORS: Filipa Silva; Teresa Proença ; Marisa R Ferreira ;
PUBLISHED: 2018, SOURCE: International Review on Public and Nonprofit Marketing, VOLUME: 15, ISSUE: 4
INDEXED IN: Scopus CrossRef: 20
IN MY: ORCID
29
TITLE: Frontline employee empowerment and perceived customer satisfaction
AUTHORS: Proenca, T ; Torres, A ; Sampaio, AS;
PUBLISHED: 2017, SOURCE: MANAGEMENT RESEARCH-THE JOURNAL OF THE IBEROAMERICAN ACADEMY OF MANAGEMENT, VOLUME: 15, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 4
IN MY: ORCID
30
TITLE: Volunteering for a Lifetime? Volunteers' Intention to Stay in Portuguese Hospitals
AUTHORS: Ferreira, MR ; Proenca, T ; João F. Proença ;
PUBLISHED: 2015, SOURCE: VOLUNTAS, VOLUME: 26, ISSUE: 3
INDEXED IN: Scopus WOS CrossRef: 20 Handle
IN MY: ORCID
Page 3 of 4. Total results: 39.

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